How can we help you?
- Booking3 articles
- Payment1 article
- Trust & safety3 articles
- Sharer space2 articles
- Loyalty & levels1 article
Booking
- How do I book an encounter?Pick an encounter, a date and the number of guests, then pay online.
- Can I cancel or change my booking?Free cancellation up to 72 h before. After that, contact the Sharer.
- What happens in case of bad weather or the unexpected?The Sharer offers a new date, or you’re fully refunded.
Trust & safety
- Are Sharers verified?Yes — identity and craft are checked via Stripe Identity before going live.
- What do the VIP and CHARITY badges mean?VIP = exceptional encounter. CHARITY = revenue donated to a charity.
- Am I insured during the encounter?All in-person encounters are covered, with optional extra coverage.